A Contract Is...

...a legally enforceable agreement between two or more parties with mutual obligations, which may or may not have elements in writing.
What is BGE's PeakRewards program
PeakRewards℠ is designed by BGE to help ease the “peak” demand for electricity in the Mid-Atlantic region. It’s part of the BGE Smart Energy Savers Program®, which helps you conserve energy, save money and protect the environment. The PeakRewards℠ A/C program gives you a professionally installed Smart Switch or Smart Thermostat. These technologies allow BGE to cycle the compressor on your central air conditioner or electric heat pump during periods of peak electric demand in summer months. In exchange for allowing BGE to cycle your compressor, you will receive credits on your summer BGE bills every year in which you are enrolled. 
Of course, my readers are smart enough to predict what happens next:
Baltimore Gas and Electric stood by its PeakRewards program Saturday, even as participating customers' tempers continued to flare after thousands of air conditioning units were turned off for hours as part of the energy-saving program during the intense heat of the day before...
"I felt they really took advantage of customers who signed up for this plan. Nobody ever had any idea — me for one — that they could really shut down our cooling for an entire day," said Lisa Larcher, a 47-year-old mother who lives in Gambrills with her husband, two daughters and two cats. "It could have been dangerous." 
FAQs on the BGE site spell out such arcane topics as "what does 50% mean?  What does 100% mean?" and, needless to say, the people who opted for the more lucrative discounts that come with "100% cycling" are also the ones complaining that their A/C was "100% off" during the recent emergency.

It's unlikely that enough cats were harmed last week to gain class certification for lawsuit purposes, but I predict that by Tuesday we'll learn about a grandmother who fell ill because her A/C was off Friday afternoon.  Then things will get serious.  Mind you, this will be a grandmother who lived through the Great Depression and whose birth predates refrigeration.  Nevertheless, lawyers and politicians will get involved, and there will be some serious apologizin' before this is all over.